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  • Travel Tools:

    Buy tickets: 
    Red Flag IconAvoid a fine or prosecution - Buy a ticket before you travel 
    To travel on a train you must buy a ticket at the first available opportunity. Click here for further information.


    There are a number of ways that you can buy train tickets for any journey in the United Kingdom: 

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    Mobile App
    Our newest way to buy tickets is on the ATW Tickets app. A limited range of tickets is available and we are adding more over time – you can even get your ticket delivered to your mobile phone, saving you from a visit to a Ticket Vending Machine or waiting for your tickets to arrive in the post! Visit for more information about the app.

    Globe IconOnline 
    The easiest way to buy tickets is online - click here to buy online now
    To purchase season tickets online, please click here.

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    At the Station
    You can also buy your train tickets from the station, by using a Ticket Vending Machine or at a Station Ticket Office. Click here to view our Station list.

    First Class Ticket IconIf your business or organisation has an account with Arriva Trains Wales, please visit

    Telephone IconBy Telephone 
    Buy tickets over the telephone. Please call 08709 000 773 between 8am and 10pm Monday to Saturday or 
    9am and 5pm Sundays. 

    Ticket IconBuy your train tickets online or by phone with Arriva Trains Wales, as there are no booking fees, no credit card or debit card fees and no delivery fees (except next day delivery). When you book with us, all you pay for is the price of your ticket.


    Before your journey:

    Disabled IconAssisted Travel
    If you require assistance when travelling by train please book in advance by ringing our Journey Care Line on 0845 300 3005 or visit 'Assisted Travel'.


    Engineering IconService Advice and Engineering Works
    Please visit Journey Check to view the Service Advice and Engineering Works that might affect your journey.


    Map IconRoute Map
    Not sure where our services operate to and from - view and download our network maps.


    Clock IconTrain times and fares
    Train times can be accessed online, by telephone or at the station.


    Globe IconTrain times can be accessed by either downloading a timetable as a PDF document or you can Create your own Timetable.


    Telephone IconFor train times and fares, please call the National Rail Enquiries Line on 03457 484 950 (Open 24 hours). If you would like to conduct your enquiry in Welsh, please call 03456 040 500.


    Open Sign IconYou can also visit your local train station to pick up a printed timetable or enquire at the booking office for train times and fares.


    Events IconAttractions & Events
    Visit our Special Events page to find out what festivals and events are happening in and around Wales and borders this summer. All events listed on this page are either walking distance from a train station or there is a dedicated a bus shuttle service in operation.




    During your Journey: 

    Telephone IconTrainTracker™
    TrainTracker™ can be accessed by calling 08712 004 950. TrainTracker™ offers live arrival / departure board information over the phone. For more information, please visit the National Rail Enquiries website here.


    Smartphone IconTrainTracker Text™
    TrainTracker Text™ provides live departure & arrival information direct to your mobile by texting your station or journey to 8 49 50. For more information, please visit the National Rail Enquiries website here.


    Twitter IconLive service updates on Twitter
    If you follow (@NRE_ArrivaWales), you'll get our service disruption information and updates.


    Globe IconOnline
    If you have access to the internet by laptop or a mobile device while you're on the move,  please visit our website for 'Live Service Updates'.




    After your Journey:  

    Telephone IconContact Us
    If you would like to get in touch with us about your train journey, the easiest way is to contact our Customer Relations Team.


    Lost Property Question Mark IconLost Property
    If you think you've left an item of property on a train operated by Arriva Trains Wales, or at one of our stations, please contact our Lost Property Office .

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