Buy tickets: Avoid a fine or prosecution - Buy a ticket before you travel To travel on a train you must buy a ticket at the first available opportunity. Click here for further information.
There are a number of ways that you can buy train tickets for any journey in the United Kingdom: Mobile App Our newest way to buy tickets is on the ATW Tickets app. A limited range of tickets is available and we are adding more over time – you can even get your ticket delivered to your mobile phone, saving you from a visit to a Ticket Vending Machine or waiting for your tickets to arrive in the post! Visit www.arrivatrainswales.co.uk/mobilemultiflex/ for more information about the app.
Online The easiest way to buy tickets is online - click here to buy online now. To purchase season tickets online, please click here.
At the Station You can also buy your train tickets from the station, by using a Ticket Vending Machine or at a Station Ticket Office. Click here to view our Station list.
If your business or organisation has an account with Arriva Trains Wales, please visit www.arrivatrainswales.co.uk/BusinessBookings.
By Telephone Buy tickets over the telephone. Please call 08709 000 773 between 8am and 10pm Monday to Saturday or 9am and 5pm Sundays.
Buy your train tickets online or by phone with Arriva Trains Wales, as there are no booking fees, no credit card or debit card fees and no delivery fees (except next day delivery). When you book with us, all you pay for is the price of your ticket.
Before your journey:
Assisted TravelIf you require assistance when travelling by train please book in
advance by ringing our Journey Care Line on 0845 300 3005 or visit 'Assisted Travel'.
Service Advice and Engineering WorksPlease visit Journey Check to view the Service Advice and Engineering Works that might affect your journey.
Route MapNot sure where our services operate to and from - view and download our network maps.
Train times and faresTrain times can be accessed online, by telephone or at the station.
Train times can be accessed by either downloading a timetable as a PDF document or you can Create your own Timetable.
For train times and fares, please call the National Rail Enquiries Line on 03457 484 950 (Open 24 hours). If you would like to conduct your enquiry in Welsh, please call 03456 040 500.
You can also visit your local train station to pick up a printed
timetable or enquire at the booking office for train times and fares.
Attractions & EventsVisit our Special Events page to find out what festivals and events are happening in and around Wales and borders this summer. All events listed on this page are either walking distance from a train
station or there is a dedicated a bus shuttle service in operation.
During your Journey:
TrainTracker™ TrainTracker™ can be accessed by calling 08712 004 950. TrainTracker™ offers live arrival / departure board information over the phone. For more information, please visit the National Rail Enquiries website here.
TrainTracker Text™TrainTracker Text™ provides live departure & arrival information direct to your mobile by texting your station or journey to 8 49 50. For more information, please visit the National Rail Enquiries website here.
Live service updates on TwitterIf you follow www.twitter.com/NRE_ArrivaWales
(@NRE_ArrivaWales), you'll get our service disruption information and updates.
If you have access to the internet by laptop or a mobile device while you're on the move, please visit our website for 'Live Service Updates'.
After your Journey:
Contact UsIf you would like to get in touch with us about your train journey, the easiest way is to contact our Customer Relations Team.
Lost PropertyIf you think you've left an item of property on a train operated by
Arriva Trains Wales, or at one of our stations, please contact our Lost Property Office .
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