Special assistance

Our aim is to make travelling with us as simple as possible; for this reason we provide special assistance to passengers who have additional requirements.

If you need more details about the special assistance available, you can also contact us.

Passengers with disabilities
More information about facilities for passengers with disabilities

Assistance Dogs (UK)

Arriva Trains Wales and Assistance Dogs (UK) are working together to improve access for disabled customers who travel with the aid of professionally trained dogs.

More information about travelling by train with an Assistance Dog

Bicycles
Our network acts as a gateway to some of the most beautiful scenery in the world and many passengers wish to travel with their bikes.

More information about travelling with a bicycle.

Group travel
If you're planning to travel in a group of four or more, you can save money with our group offers.

More information about group bookings.

What can I take on the train?
There are many things, it seems, that people simply cannot travel without.

More information about what you can carry on our trains.

For more information on tickets and services for Disabled persons please see the Disabled Persons Railcard - Official Site