Our senior management team are the people ultimately responsible for ensuring you receive the very best service.
Ian Bullock - Managing Director Ian has responsibility for overall strategic direction and all aspects of the company's operations.
Mike Tapscott - Projects DirectorMike Tapscott is responsible for leading the ATW part of the major projects of Valleys Line Electrification, Cardiff Area Signalling Renewal (CASR) and Property.
Rob Phillips - Finance DirectorRob is responsible for the company's financial, payroll, procurement and IT functions.
Matt Prosser - Fleet DirectorAs Fleet Director, Matt Prosser has overall responsibility for all aspects of Arriva Trains Wales robust fleet maintenance programme.
Mike Bagshaw - Commercial DirectorMike is responsible for the commercial development of the company and the relationships with key stakeholders, including the Welsh Assembly Government. His remit includes, train service development, pricing and revenue, franchise and key stakeholder management, marketing and public relations.
Claire Mann -Operations and Safety DirectorClaire is responsible for the day to day operational side of the company, including the safety function and performance management.
Lynne Milligan - Customer Services DirectorLynne Milligan is responsible for our customer-facing on-train and station staff in addition to the development of the property portfolio.
Gareth Thomas - Human Resources DirectorGareth Thomas is responsible Human Resources department, which is responsible for employee relations, training and recruitment for the company