Our senior management team are the people ultimately responsible for ensuring you receive the very best service.Ian Bullock - Managing Director Ian has responsibility for overall strategic direction and all aspects of the company's operations.
Sandie Mc Donnell - Human Resources DirectorAs Human Resources Director, Sandie is responsible for employee relations, training and recruitment for the company.
Rob Phillips - Finance DirectorRob is responsible for the company's financial, payroll, procurement and IT functions.
Matt Prosser - Fleet DirectorAs Fleet Director, Matt Prosser has overall responsibility for all aspects of Arriva Trains Wales robust fleet maintenance programme.
Mike Bagshaw - Commercial DirectorMike is responsible for the commercial development of the company and the relationships with key stakeholders, including the Welsh Assembly Government. His remit includes, train service development, pricing and revenue, franchise and key stakeholder management, marketing and public relations.
Mike Tapscott - Operations and Safety DirectorMike is responsible for the day to day operational side of the company, including the safety function and performance management.
Lynne Milligan - Customer Services DirectorThe Customer Services Director is responsible for our customer-facing on-train and station staff in addition to the development of the property portfolio. She also manages the Customer Relations department.