• Arriva Trains Wales Performance

    Arriva Trains Wales along with all of the train operators within the UK operate to punctuality and performance standards that are set by the government's Department for Transport (DfT).

    Every four weeks we update train punctuality and reliability figures, display them at our major stations and for ease and convenience they are also available below.

    Overall the number of trains we ran on time under our Passengers Charter was as follows:

  • Service Group  Punc last 4 weeks  Punc last 12 months  Rel last 4 weeks  Rel last 12 months  Monthly tickets discount  Longer validity tickets discount  Void days (Monthly tickets)   Void days (Annual tickets) 
    South, West and Central Wales 96.4% 96.0% 99.6% 99.7% 0% 0% 0 0
    Wales - England 98.8% 97.6% 99.8% 99.3% 0%  0% 0 0
    Cambrian 95.8% 94.4% 99.7% 99.6% 0% 0% 0 0
    Marches  91.5% 92.7% 99.4% 99.3% 0% 0% 0 0
    North Wales Rural  92.7% 93.2% 99.6% 99.4% 0% 0% 0 0
    North Wales Inter Urban  97.3% 97.1% 99.2% 99.5% 0% 0% 0 0
    Valley Lines  97.7% 95.4% 99.9% 99.5% 0% 0% 0 0

    Period Dates: 14 September to 11 October 2014