Arriva Trains Wales is committed to providing an excellent quality of service to all our customers. We work to reduce social exclusion through a positive policy of improved access to our services for customers with disabilities and will work closely with our rail industry colleagues to achieve this where they are responsible for the provision or ownership of facilities.
Our aim is to maintain and where possible improve standards of accessibility available on our network. You can download a PDF file of our guide, Making Rail Accessible: Helping Older and Disabled Customers (see below) that details the services that customers with disabilities or special needs should expect when travelling with us. A printed guide can also be obtained from our staffed stations, by post or by telephoning 0870 9000 772.
We will always do what we can if you need to travel at short notice, but if you can let us know your plans in advance, we will be able to help you more effectively.
In addition, our station information provides all the information you will need when planning your journey. Please be aware that lifts at some of our stations are only in operation during the hours the platforms are staffed.
For further information on specific station facilities and accessibility, please use our 'Station Search' facility. Also, why not try National Rail Enquiries' 'Stations Made Easy' facility?
Making Rail Accessible: Helping Older and Disabled PassengersThis guide is to assist you with your journey on Arriva Trains Wales/Trenau Arriva Cymru train services and at our stations. If you
have reduced mobility or special requirement this guide will provide advice on how best to get help and assistance if you need it.
Click here to download the PDF (Adobe Acrobat PDF)Click here to download the Welsh PDF (Adobe Acrobat PDF)
Click here to download the Microsoft Word Document