Passenger Focus

Passenger Focus is the independent rail consumer organisation for Great Britain, who will establish strong working relationships with the Department for Transport, Welsh Assembly and the Scottish Executive. They were formed on 24 July 2005 due to the Railways Act 2005, following the abolition of the regional Rail Passengers Committees and the former Rail Passengers Council.

They monitor the policies and performance of train and station operators and have the legal right to make recommendations for changes. Their special tasks include following up complaints and assessing the services offered.

Passenger Focus Logo

You can contact Passenger Focus by using the details below

Address: Passenger Focus, Freepost WA1 521, Warrington, WA4 6GP

Telephone: 08453 022 022

Fax: 0845 850 1392

Email: hello@passengerfocus.org.uk

Textphone: 0845 850 1354

Website: www.passengerfocus.org.uk