Our Company

Arriva Trains Wales is part of the Arriva Group, a leading provider of passenger transport in Europe. As one of the 26 rail companies in the UK our commitment is to safety and security, quality, punctuality and cleanliness

We are working constantly to improve the quality of the services we offer you, our customers. We aim to provide you with:

reliable train services
clean, attractive stations
good quality levels of information
local, effective, caring management
helpful, friendly employees.

Arriva Passenger Train To help us achieve this we have a fleet of 116 trains covering a route of over 1,009 miles, supported by 2,000 employees. We operate 910 services a day on weekdays, resulting in our trains travelling 13.7 million miles each year. On average, our services handle around 60,000 passenger journeys a day, with the ability to carry over 12,000 customers at any one time. We operate 237 stations throughout England and Wales of which 53 are currently staffed.

Visit "ATW fleet" to find out more about our fleet.

Arriva's vision is to be recognised as the leading transport services organisation in Europe. The successful development of our business is being delivered through better service, innovation and marketing. Our focus is on winning and retaining contracts, organic growth and targeted acquisitions.

We play a vital role in the domestic and commercial lives of the communities we serve. Our actions have important implications for all our stakeholders, customers, employees, investors, suppliers and communities. For our customers, whether they are individuals, public authorities or commercial concerns, our brand represents a commitment to delivering a better service.

We operate by a set of values and ethics that fully support our vision.

They include:

putting the safety of our employees and customers first
having respect for both individuals and the diverse communities we serve, supported by a culture of integrity and honesty
managing the environmental impact of our operations and encouraging the sustainable development of public transport
recognising that working together and maintaining strong local relationships are fundamental to the delivery of high quality services
anticipating change and identifying better ways to meet customers' needs
maintaining a strong commercial focus that delivers long-term value for all of our stakeholders.