Network Rail staff who are members of the RMT /TSSA unions have suspended proposed industrial action on Monday 25th and Tuesday 26th May. All Train services will now operate as planned
Yes, providing that the scooter conforms with the following guidelines
Will I require a permit to travel with my scooter on Arriva Trains Wales’ services?
No, however you are kindly requested to carry out your own assessment of your scooter’s suitability based on the principles set out above. Please also note that;
What advice can you offer to ensure a comfortable and safe journey?
Where your journey involves other train operator services, we advise that you check with the relevant train operating companies that scooters can be conveyed on their services and that your scooter meets their requirements prior to making your journey.
For reasons of safety, powered wheelchairs or scooters must not exceed walking speed (3 – 4 mph) within the station and on the platforms.
Please ensure you stay clear of the platform edge until the train has come to a complete stop at the station and follow the instructions and guidance of station or on train staff at all times. Do not attempt to board the ramp until the ramp is fully in position and you are advised by a member of staff. Any luggage or shopping must be unloaded before using the ramp
Some powered scooters may be folded into manageable sized components that are no larger or heavier than other luggage regularly conveyed on trains. We will carry these models on all our services. We kindly ask that each customer or their travelling companion ensures that the scooter is folded ready for boarding prior to the trains arrival.
Our station or on-board team will offer assistance with storage if you require it. For safety reasons it is not possible to remain seated in a scooter during a journey, therefore scooter users must be able to walk to a nearby seat. As space on our services is limited, wheelchair users will have priority over the designated space.
What assistance can I request to assist me with my journey?
Customers with any query regarding the Mobility Scooter Policy are requested to contact our Customer Relations Team on 0 33 33 211 202 to speak with an advisor, email email@example.com, pick up the guide ‘Making Rail Accessible’ available from our stations.
We also encourage customers to book through our passenger assistance service on 033 300 50 501 when wishing to travel with a scooter.