Because scooters come in a wide variety of shapes and sizes, many have problems on trains, including: tipping backwards on ramps; being heavier than the ramp's safe working load; or being the wrong shape to manoeuvre safely inside a carriage.
These problems mean that some trains that cannot carry scooters. So if you are a scooter-user who wants to travel by rail, you should contact Customer Relations on 0845 6061 660 or email email@example.com to check we can safely accommodate your scooter. Please note a scooter permit scheme is in operation for travel on Arriva Trains Wales services and it may take up to 10 working days for an appropriate assessment to be undertaken and approved permit issued.
Please also remember to contact Assisted Travel on 0845 300 3005 before your intended journey to confirm that all the stations and trains you want to use are accessible, book assistance and reserve the wheelchair space onboard the train for your scooter.