• Mobility Scooters - Can I take my powered scooter onboard a train?

    Yes, providing that the scooter conforms with the following guidelines

    • The combined weight of both the scooter and passenger does not exceed 300KG (660lbs)
    • The scooter should be no more than 120cm (48inches) long and 70cm (28inches) wide and it can fit safely within the width of the anti-slip surface of our ramps
    • The turning radius is no more than 90cm (36inches)
    • The scooter needs to be able to climb a gradient to access the train
    • The scooter must have freewheel/brake release and be fitted with an anti-tipping device
    • The user should be able to walk to a seat on the train

    Will I require a permit to travel with my scooter on Arriva Trains Wales’ services?

    No, however you are kindly requested to carry out your own assessment of your scooter’s suitability based on the principles set out above. Please also note that;

    • The scooter needs to be able to climb a gradient to access the train
    • The scooter must have freewheel/brake release and be fitted with an anti-tipping device
    • The user should be able to walk to a seat on the train

    What advice can you offer to ensure a comfortable and safe journey?

    Where your journey involves other train operator services, we advise that you check with the relevant train operating companies that scooters can be conveyed on their services and that your scooter meets their requirements prior to making your journey.

    For reasons of safety, powered wheelchairs or scooters must not exceed walking speed (3 – 4 mph) within the station and on the platforms.

    Please ensure you stay clear of the platform edge until the train has come to a complete stop at the station and follow the instructions and guidance of station or on train staff at all times. Do not attempt to board the ramp until the ramp is fully in position and you are advised by a member of staff. Any luggage or shopping must be unloaded before using the ramp

    Some powered scooters may be folded into manageable sized components that are no larger or heavier than other luggage regularly conveyed on trains. We will carry these models on all our services. We kindly ask that each customer or their travelling companion ensures that the scooter is folded ready for boarding prior to the trains arrival.

    Our station or on-board team will offer assistance with storage if you require it. For safety reasons it is not possible to remain seated in a scooter during a journey, therefore scooter users must be able to walk to a nearby seat. As space on our services is limited, wheelchair users will have priority over the designated space.

    What assistance can I request to assist me with my journey?

    Customers with any query regarding the Mobility Scooter Policy are requested to contact our Customer Relations Team on 0845 606 1660 to speak with an advisor, email customer.relations@arrivatrainswales.co.uk, pick up the guide ‘Making Rail Accessible’ available from our stations.

    We also encourage customers to book through our passenger assistance service on 0845 300 3005 when wishing to travel with a scooter.