Lost Property

It's annoying when you lose something, but don't worry, we'll do all we can to try and help reunite you with any lost items.

Lost Property If you think you've left an item of property on a train operated by Arriva Trains Wales, or at one of our stations, please call our Customer Relations team on 0845 606 1660, giving as many details as possible about the item and the train service or location that it was left on.

Opening hours
Customer Relations Department
Mon to Sat: 0800 to 2000
Sun: 1100 2000

Newport Lost Property office
Newport Railway Station,
High Street,
Newport.,
NP20 4AX
Mon to Fri: 10.00 to 16.00
Sat to Sun: CLOSED

All items of lost property are kept at our Lost Property office at Newport Railway Station. Customers should allow up to 10 working days from the day they are lost for the property to be received at this office and logged.

Items are stored for up to 12 weeks, after which they are sent to charity. Release fees will apply, and these vary depending on the item.

Our Lost Property Helpline (0845 606 1660) keeps an inventory of all lost property items recovered at the Newport lost property office. The more information you can give about an item, and when and where it was lost, the easier it will be to identify.

If an item is confirmed to be yours, then you will need to arrange collection in one of the following ways:

1. Collect the item in person (Newport lost property office is open Monday to Friday between 10am and 4pm).
2. Arrange for the item to be collected by any courier.
3. Send a stamped addressed envelope (empty) to Newport Railway Stn, along with a cheque that covers the value of the holding fee.*

Please note: items CANNOT be sent by train.

* Further information and confirmation of the holding fee cost is available from the Customer Relations department, 0845 606 1660, Mon to Sat 0800-2000, Sun 1100-2000