Our key partners

Arriva Trains Wales works closely with a number of partners to maximize opportunities to enhance services and facilities for our customers.
Details of some of our partners and what they do are detailed below.

Passenger Focus

key partners image Passenger Focus is the voice of rail passengers and was set up by Parliament to protect passengers' interests. Passenger Focus meets regularly with Train Operating Companies, Network Rail and other key stakeholders such as the Welsh Assembly Government and British Transport Police. Passenger Focus deals with passenger issues such as:

punctuality and reliability
promoting integrated transport
fares and ticket types
capacity and overcrowding
quality and design of trains
access to the network for everyone
facilities for passengers with disabilities
cleanliness
buying tickets and ticket inspection
facilities at stations
information at stations, on trains and by telephone
proposals for change which affect passengers
safety and security

You can find out more about Passenger Focus by visiting www.passengerfocus.org.uk

Rail user groups

There are many voluntary Rail User Groups on the Arriva Trains Wales network which exist to promote and encourage greater patronage of rail in their local communities. The Dolau Station Action Group, for example, have 'adopted' the tiny mid Wales station and care for its appearance. The Group has received many national awards for its outstanding floral displays, which adorn the station.
Our partner rail user groups are:

Cambrian Rail User Group (CRUG)
Church Stretton and District Rail User Association (CSDRUA)
Craven Arms Rail Users Association (CARUA)
Crewe & Shrewsbury Passenger Association (CASPA)
Heart of Wales Line Travellers Association (HOWLTA)
Ludlow Rail Users
South West Wales Community Rail Partnership
Friends of Leominster Station
Conwy Valley Partnership
Wrexham Birkenhead Rail Users
Pembrokeshire Rail Travellers Association (PRTA)
Shrewsbury - Chester Rail Users' Association (SCRUA)
Shrewsbury - Wolverhampton Rail Users Association
Shrewsbury Rail Users Federation
Cambrian Rail Partnership
Chester - Shrewsbury Rail Partnership
Heart of Wales Line Forum
North Cheshire Rail User Group (NCRUG)

Regional transport consortia
There are four regional transport consortia in Wales, whose responsibilities include the development of regional transport strategies aimed at encouraging greater use of public transport.

We work closely with these regional consortia to discuss proposals and implement improvements to the local rail network. The SEWTA (South East Wales Transport Alliance) has been fundamental in the improvements delivered across the Valleys and Cardiff network.
The four consortia are:

SWWITCH (South West Wales Integrated Transport Consortium)
TAITH (North Wales)
Mid Wales Partnership (TRACC)
SEWTA (South East Wales Transport Alliance)

Since April 2006 the National Assembly for Wales has devolved powers for the franchise currently held by Arriva Trains Wales.