Arriva Trains Wales works closely with a number of partners to maximize opportunities to enhance services and facilities for our customers.Details of some of our partners and what they do are detailed below.
Passenger Focus is the voice of rail passengers and was set up by
Parliament to protect passengers' interests. Passenger Focus meets
regularly with Train Operating Companies, Network Rail and other key
stakeholders such as the Welsh Assembly Government and British
Passenger Focus deals with passenger issues such as:
You can find out more about Passenger Focus by clicking here or by visiting their website www.passengerfocus.org.uk
Rail user groupsThere are many voluntary Rail User Groups on the Arriva Trains Wales
network which exist to promote and encourage greater patronage of rail
in their local communities. The Dolau Station Action Group, for
example, have 'adopted' the tiny mid Wales station and care for its
appearance. The Group has received many national awards for its
outstanding floral displays, which adorn the station.
Our partner rail user groups are:
Regional transport consortia
There are four regional transport consortia in Wales, whose
responsibilities include the development of regional transport
strategies aimed at encouraging greater use of public transport.
We work closely with these regional consortia to discuss proposals and
implement improvements to the local rail network. The SEWTA (South East
Wales Transport Alliance) has been fundamental in the improvements
delivered across the Valleys and Cardiff network.
The four consortia are:
Since April 2006 the Welsh Government has devolved powers for the franchise currently held by Arriva Trains Wales.