• Booking Travel Assistance

    If you would like assistance when making a journey, such as help getting on or off a train, or ramps for a wheelchair, please contact Journey Care before you start your journey. Please try and give a minimum of 24 hours notice before your journey as this will allow time for any special arrangements to be made.

    If this is not possible, we will still do their best to help, but cannot guarantee to provide their normal level of service.

    Call Journey Care between 8am and 8pm on 08453 003 005

    Textphone (For customers with hearing impairments) 08457 585 469

    Through Journey Care, we can:

    • arrange assistance
    • buy your tickets
    • provide help getting on and off trains
    • reserve seats and wheelchair spaces
    • provide rail information
    • order you a Disabled Persons Railcard

     

    If you require additional information, place contact the Customer Relations Department on 0845 6061 660 or email customer.relations@arrivatrainswales.co.uk.

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