General Enquiry

Fill in the boxes below, and click "Submit".

Fields marked with * are mandatory

* Are your concerns relating to:

  Refund 
  Train 
  Station 
  Compensation 

  Performance
  Our Employees 
  Other 

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* Title Please Select Mr Miss Ms Mrs Dr Rev Prof

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* First name:

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* Surname

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* Email Address:

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* Postal Address:

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* County

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* Postcode

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* Tel number

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* Date of Journey
   (DD/MM/YYYY)

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* Departure Time (hh:mm)

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* Departure Station

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* Destination Station

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* Ticket type

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* Have you previously discussed this issue with one of our
 employees?

     Yes    No

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* If yes, please supply us
 with some detail:

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* Please supply us with any
 further information regarding
 your complaint or feedback:

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* I wish to be contacted by:

     Email    Post

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If you are happy to receive information and offers from Arriva Trains Wales via email, please tick this box.

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Arriva Trains Wales Ltd is part of Arriva plc. We would like to share your information with other members of our Group, to let you know about products and services that we feel may be of interest to you. We will never share your data with any third-party companies outside the Arriva Group.

If you are happy to receive this information, please tick this box.