What is your policy on providing alternative transport?

In certain circumstances, then we will arrange road transport for you, at our expense, if this will get you to your destination significantly quicker than the next train. This will normally be a bus or taxi, if one is available to us that meet our safety and accessibility standards. In remote areas and at busy times, such as school run times, it is often difficult to arrange a bus quickly. We work over and above the obligations set out in the National Rail Conditions of Carriage, which every Train Operating Company works to. Details can be found here www.nationalrail.co.uk/times_fares/46427.aspx.