Customer Services

Contact Us 
Our contact details are here, plus useful numbers for ticket reservations and timetables. And we welcome your feedback via our online feedback section.

If you have experienced problems making payment for your tickets using your debit card on board the train, please read our statement first before contacting us.

Lost Property
If you've lost something, you'll find the details here to get in touch with our lost property office.

Online Feedback
We welcome your feedback. Use these quick links to contact us.

Passengers' Charter
The Charter is a statement of our commitment to provide the safe and high quality service you have the right to expect.

Passenger Focus
Passenger Focus is the independent rail consumers' organisation. See how they can help you and use the links and telephone number to contact them.

Passenger Panel
Arriva Trains Wales' Passenger Panel has been set up represent the views of our customers. The Panel is completely independent and its voice is heard at the highest level, directly feeding into the company's strategies and initiatives.

Railway Bye-Laws
You can download a PDF of the Railway Bye-Laws which are designed to make travelling by rail easier, safer and more enjoyable for everyone.

Downloadable Leaflets
In this section you can find downloadable copies of all the leaflets and brochures produced for you by Arriva Trains Wales.

Directory