Contact Arriva Trains Wales

Arriva Trains Wales welcomes feedback and comments from our passengers as it helps us to improve our services.

Our aim is to look after you during your journey by providing you with the best service and by listening to every comment you may have.

To do this we listen to your views, and have put in place clear guidelines about how to contact us and how we will respond. You can see these guidelines in our Service Level Agreement.

If you need help with your online train ticket booking, our Frequently Asked Questions section may help.

Email
Contact us by e-mailing us directly on customer.relations@arrivatrainswales.co.uk.
Please note: When you're sending attachments i.e supporting documents or photographs to Customer Relations, that the email size is no bigger than 5MB. Any emails and attachments over 5MB will not be delivered.

Telephone
Prefer to chat to someone in person? Call our Customer Relations on 0845 606 1660, 8am to 8pm Mondays to Saturdays, and 11am to 8pm on Sundays.

If you prefer to talk to us in Welsh, please call 0845 606 1660 & select option 1, 9am to 5 pm Mondays to Fridays.

By Mail
If you prefer, you can write to us. This is our address:
Arriva Trains Wales
St. Mary's House
47 Penarth Road
Cardiff
CF10 5DJ
 

 
For train times and fares:
08457 48 49 50 (24 hour National Rail Enquiries line)
0845 60 40 500 (National Rail Enquiries Welsh Language Service)
0845 60 50 600 (Textphone)

Ticket reservations:
0870 9000 773
Or buy your tickets online here 
 

For a timetable or leaflet distribution:
0870 9000 772

For assistance for customers with disabilities:
0845 300 3005
0845 60 50 600 (Textphone)

 

For Lost Property
0845 606 1660
Email: Lostproperty@arrivatrainswales.co.uk