• Christmas & New Year Service Summary

    At Arriva Trains Wales, we recognise that Christmas and the New Year is a particularly important time for all your travel needs. Whether it’s visiting family and friends, buying gifts for loved ones or going to work, we want to ensure that all our customers can plan and make those important journeys.

    To help, we have provided this quick summary of some minor changes which may affect journeys during this period. This page contains details of the train service levels*, major Network Rail engineering work and last trains home on Christmas Eve and New Year’s Eve.

    Please note: There is fairly extensive Network Rail improvement work around the Cardiff area from 25 December to early Monday 4 January 2016, please check your journey plans before you travel www.arrivatrainswales.co.uk/check

    Service Levels (Subject to Engineering Work)

    Date  Service Level 
    Monday 21 December
    A normal Monday service will run.
    Tuesday 22 December A normal Tuesday service will run.
    Wednesday 23 December A normal Wednesday service will run.
    Thursday 24 December Christmas Eve 
    A normal Thursday service will run for most of the day, but trains will finish earlier in the day than usual.
    Friday 25 December Christmas Day 
    No Arriva Trains Wales services will run 
     
    Saturday 26 December
    Boxing Day 
    No Arriva Trains Wales services will run 
    Sunday 27 December
    A normal Sunday service will run.
    Monday 28 December
    A bank holiday service will run
    Tuesday 29 December A normal Tuesday service will run.
    Wednesday 30 December A normal Wednesday service will run.
    Thursday 31 December 2015 New Year's Eve 
    A normal weekday service will run for most of the day, but trains will finish earlier in the day than usual.
    Friday 1 January 2016 New Year's Day 
    Valley Lines - no services will be running, except for trains between Cardiff Central and Bridgend via Barry 
    Mainline - A normal weekday service will run after 0600. 

    Ferry connections - The 01:50 Fishguard Harbour to Cardiff Central service will not run.
       

     

    Selected last trains on Christmas Eve and New Year's Eve

    On Christmas Eve and New Year’s Eve, for those who are rushing home, or those who want to squeeze in some last minute Christmas shopping, we are happy to announce that we will be running a full services during the early part of the evening.  Some of the later services will finishing earlier in the day than usual on Christmas Eve (Thursday 24 December) and New Year's Eve (Thursday 31 December).  

    Full information on these services is below. Later services may be available from other operators, or by making indirect journeys. To confirm all travel details, please use our Journey Planner. 

    Christmas Eve Services:

    From    Last Direct Trains on Thursday 24 December 2015 
     
    Cardiff Central

    17:16 to Holyhead
    17:40 to Milford Haven
    17:50 to Manchester Piccadilly
    18:50 to Crewe
    19:41 to Aberdare
    19:46 to Carmarthen
    20:14 to Barry Island
    20:06 to Treherbert
    20:13 to Maesteg
    20:14 to Gloucester
    20.17 to Shrewsbury
    20:26 to Merthyr
    20:31 to Rhymney
    20:34 to Ebbw Vale
    20:36 to Radyr via City Line
    20:41 to Barry and Bridgend via the Vale
    20:51 to Coryton
    21:01 to Caerphilly
    21:04 to Swansea
    21:06 to Pontypridd
    21:06 to Penarth
    21:24 from Cardiff Queen Street to Cardiff Bay
    21:30 from Cardiff Bay to Cardiff Queen Street
         

    Swansea  

    18:10 to Tenby and Pembroke Dock (Change trains in Tenby for Pembroke Dock service)
    18:21 to Shrewsbury via the Heart of Wales
    18:41 to Milford Haven
    20:48 to Carmarthen (24th)
    20:56 to Cardiff
     

    Shrewsbury
    19:09 to Holyhead (24th), 
    19:30 to Aberystwyth, 
    19:52 to Manchester Piccadilly
    19:56 to Cardiff
    20:47 to Birmingham New Street
    20:53 to Crewe (24th), 
    21:39 to Wrexham and Chester
    21:50 to Machynlleth

    Wrexham – Bidston line 
    19:46 last train from Wrexham Central on the 24 December


    New Year's Eve Services:

    From    Last Direct Trains
     Cardiff

    17:16 to Holyhead
    18:03 to Milford Haven
    17:54 to Manchester Piccadilly
    18:52 to Crewe
    20:41 to Aberdare
    20:04 to Carmarthen
    20:10 to Barry Island
    20:06 to Treherbert 
    20:13 to Maesteg
    20:18 to Gloucester
    20.14 to Shrewsbury
    20:26 to Merthyr
    20:31 to Rhymney
    20:31 to Ebbw Vale
    20:36 to Radyr via City Line
    20:41 to Barry and Bridgend via the Vale
    20:51 to Coryton
    21:01 to Caerphilly
    21:03 to Swansea
    21:06 to Pontypridd
    21:06 to Penarth
    21:24 from Cardiff Queen Street to Cardiff Bay
    21:30 from Cardiff Bay to Cardiff Queen Street

     Swansea

    18:10 to Tenby and Pembroke Dock
    (Change trains in Tenby
    for Pembroke Dock service) 
    18:21 to Shrewsbury via the Heart of Wales
    19:06 to Carmarthen 
    21:01 to Carmarthen 
    20:56 to Cardiff

     Shrewsbury

    19:11 to Holyhead 
    20:30 to Aberystwyth 
    19:58 to Manchester Piccadilly 
    19:56 to Cardiff
    20:47 to Birmingham New Street
    20:57 to Crewe 
    21:40 to Wrexham General and Chester 
    21:50 to Machynlleth

     Wrexham – Bidston 

    19:46 last train from Wrexham Central 


    For other journeys, please check our on-line journey planner (www.arrivatrainswales.co.uk) or pick up    a pocket timetable from your local booking office.

    Please note: timetables for Christmas Eve and New Year’s Eve are subject to change.  Please check again before you travel (www.arrivatraisnwales.co.uk/check)


    Major Engineering Works

    During the quiet period around Christmas and the New Year, whilst many people are at home enjoying the seasonal holidays, Network Rail have taken the opportunity to complete some much needed improvement work on the Arriva Trains Wales network. 

    Due to Network Rail improvement work in the Cardiff area, there will be some timetable amendments between Monday 28 December and Sunday 3 January.

    Cardiff to Newport
    Monday 28 December to Sunday 3 January 
    All train services travelling between Newport and Cardiff will be affected by engineering work.

    Gloucester/Cheltenham Spa to Maesteg
    Revised train times.
    Train services will run earlier between Cardiff and Maesteg.

    Manchester/Holyhead/Shrewsbury/Hereford
    Revised train times.  Customers are advised to check their journey details for revised times. Some services will depart earlier/later than previously advertised.

    Cardiff to West Wales
    Revised train times. Customers are advised to check their journey details for revised times and station calling times.
    Ferry service passengers are advised to check for connections to ferry services.

    Cardiff to Ebbw Vale
    Monday to Friday Only. Customers are advised to check their journey details for revised times and station calling times.  

    For other service amendments due to engineering work, please check here: http://www.arrivatrainswales.co.uk/EngineeringWorks/

    Customer Relations Open Hours 

    Date  Call Centre Opening Hours
     
    Live Twitter Opening Hours 
    Monday 21 December 08.00 until 20.00
    08.00 until 20.00
    Tuesday 22 December 08.00 until 20.00
    08.00 until 20.00
    Wednesday 23 December 08.00 until 20.00
    08.00 until 20.00
    Thursday 24 December Christmas Eve
    08.00 until 20.00
    Christmas Eve 
    08.00 until 16.00  
    Friday 25 December Christmas Day
    CLOSED  
    Christmas Day
    CLOSED 
    Saturday 26 December Boxing Day
    CLOSED  
    Boxing Day
    CLOSED 
    Sunday 27 December 11.00 until 20.00   11.00 until 20.00
    Monday 28 December 08.00 until 20.00
    08.00 until 20.00
    Tuesday 29 December 08.00 until 20.00
    08.00 until 20.00
    Wednesday 30 December 08.00 until 20.00
    08.00 until 20.00 
    Thursday 31 December New Year's Eve
    08.00 until 20.00 
    New Year's Eve
    08.00 until 18.30 
    Friday 1 January New Year's Day
    08.00 until 20.00
    New Year's Day
    09.00 until 17.00

    Business Travel

    Date  Opening Hours
    Monday 21 December 08.30 until 16.30
    Tuesday 22 December 08.30 until 16.30
    Wednesday 23 December 08.30 until 16.30 
    Thursday 24 December Christmas Eve
    08.30 until 12.00 
    Friday 25 December Christmas Day 
    CLOSED
     
    Saturday 26 December Boxing Day
    CLOSED
     
    Sunday 27 December CLOSED
    Monday 28 December CLOSED 
    Tuesday 29 December CLOSED
    Wednesday 30 December                                    New Year's Eve
    CLOSED
    Thursday 31 December New Year's Eve
    CLOSED
                        
    Friday 1 January New Year's Day
    CLOSED
     

    Lost Property Office, Newport

    Date  Opening Hours  
    Monday 21 December 10:00 until 16:00  
    Tuesday 22 December 10:00 until 16:00  
    Wednesday 23 December 10:00 until 16:00  
    Thursday 24 December Christmas Eve 
    10:00 until 16:00  
    Friday 25 December Christmas Day 
    CLOSED
    Saturday 26 December Boxing Day
    CLOSED
     
    Sunday 27 December CLOSED
    Monday 28 December CLOSED
    Tuesday 29 December 10:00 until 16:00
    Wednesday 30 December 10:00 until 16:00 
    Thursday 31 December New Year's Eve 
    10:00 until 16:00                                 
    Friday 1 January New Year's Day
    CLOSED
     

    If you have lost an item please contact the Lost Property Office via telephone on 03333 211 202, option 4 and leave a brief message outlining a description of your lost item along with your name and telephone number. Your query will be dealt with when the office re-opens , however please note that it will take between 5 and 10 working days for all lost property to arrive and we will only be able to call you back if your item has been found. 

    You can also email us as at lost.property@arrivatrainswales.co.uk. If your query is urgent our Customer Relations team may be able to help you. They can be contacted by phone on 03333 211 202, option 5.

    Arriva Trains Wales would like to wish you a Merry Christmas and a Happy New Year!

    For all Media Enquiries 07071 881278