Christmas & New Year Service Summary
At Arriva Trains Wales, we recognise that Christmas and the New Year is a particularly important time for all your travel needs. Whether it’s visiting family and friends, buying gifts for loved ones or going to work, we want to ensure that all our customers can plan and make those important journeys.
To help, we have provided this quick summary of some minor changes which may affect journeys during this period. This page contains details of the train service levels*, major Network Rail engineering work and last trains home on Christmas Eve and New Year’s Eve.
Major Engineering Works
During the quiet period around Christmas and the New Year, whilst many people are at home enjoying the seasonal holidays, Network Rail have taken the opportunity to complete some much needed improvement work on the Arriva Trains Wales network.
There is fairly extensive Network Rail improvement work affecting services in the following areas which will include rail replacement bus services:
South Wales main line and local Cardiff and Valleys network 22:00 Saturday 24 December – Monday 2 January inclusive
http://www.arrivatrainswales.co.uk/ChristmasSouthWales/
Between Warrington Bank Quay and Manchester Piccadilly station Sunday 18 December - Monday 2 January
http://www.arrivatrainswales.co.uk/ChristmasManchester
Also South Wales to London services will be starting and terminating at Ealing Broadway between 24 to 29 December.
For other service amendments due to engineering work, please check here:
http://www.arrivatrainswales.co.uk/EngineeringWorks/
Sail Rail / Ferry Connections
If you are travelling by Ferry over the Christmas and New Year please check ferry times directly with the Ferry Operator before you travel.
| Date |
Service Level |
Monday 19 December
|
A normal Monday service will run.
|
| Tuesday 20 December |
A normal Tuesday service will run.
|
| Wednesday 21 December |
A normal Wednesday service will run.
|
| Thursday 22 December |
A normal Thursday service will run.
|
| Friday 23 December |
A normal Friday service will run.
|
Saturday 24 December
|
Christmas Eve - A normal Saturday service will run but some services will finish earlier*
|
Sunday 25 December
|
Christmas Day
No Arriva Trains Wales services will run.
|
Monday 26 December
|
Boxing Day
No Arriva Trains Wales services will run.
|
| Tuesday 27 December |
A normal Tuesday service will run*
|
| Wednesday 28 December |
A normal Wednesday service will run*
|
| Thursday 29 December 2015 |
A normal Thursday service will run*
|
| Friday 30 December 2015 |
A normal Friday service will run*
|
| Saturday 31 December 2016 |
New Year's Eve
A normal Saturday service will run for most of the day, but trains will finish earlier in the day than usual*
|
| Sunday 1 January 2017 |
New Year's Day
Valley Lines - no services will be running, except for trains between Cardiff Central and Bridgend via Barry*
Mainline - A normal weekday service will run after 06:00*
Ferry connections - The 01:50 Fishguard Harbour to Cardiff Central service will not run. |
| Monday 2 January 2017 |
A normal Monday service will run*
|
| Tuesday 3 January 2017 |
A normal Tuesday service will run.
|
*Engineering work will affect services in the South Wales area (
http://www.arrivatrainswales.co.uk/ChristmasSouthWales/) and between Warrington Bank Quay and Manchester Piccadilly
http://www.arrivatrainswales.co.uk/ChristmasManchester.
Selected last trains on Christmas Eve and New Year's Eve
On Christmas Eve and New Year’s Eve, for those who are rushing home, or those who want to squeeze in some last minute Christmas shopping, we are happy to announce that we will be running a full services during the early part of the evening. Some of the later services will finishing earlier in the day than usual on Christmas Eve (Saturday 24 December) and New Year's Eve (Saturday 31 December).
To confirm all travel details, please use our
Journey Planner.
Christmas Eve Services
| From
|
Last Direct Trains on Saturday 24 December 2016
|
| Cardiff |
17:21 to Holyhead
18:04 to Milford Haven
17:55 to Manchester Piccadilly
18:50 to Crewe
19:41 to Aberdare
21:04 to Carmarthen
20:14 to Barry Island
21:46 to Treherbert
20:13 to Maesteg
18:45 to Gloucester
20.10 to Shrewsbury
19:26 to Merthyr
19:31 to Rhymney
19:35 to Ebbw Vale
20:36 to Radyr via City Line
19:41 to Barry and Bridgend via the Vale
20:51 to Coryton
21:01 to Caerphilly
21:04 to Swansea
21:46 to Pontypridd
21:06 to Penarth
21:24 from Cardiff Queen Street to Cardiff Bay
21:30 from Cardiff Bay to Cardiff Queen Street
|
| Swansea |
20:13 to Tenby
18:09 Pembroke Dock
18:19 to Shrewsbury via the Heart of Wales
19:05 to Milford Haven
22:25 to Carmarthen
20:55 to Cardiff
|
| Shrewsbury |
19:24 to Holyhead
19:30 to Aberystwyth
19:52 to Manchester Piccadilly
19:58 to Cardiff
20:47 to Birmingham New Street
20:57 to Crewe
21:37 to Wrexham and Chester
21:43 to Machynlleth |
| Wrexham – Bidston line |
19:44 last train from Wrexham Central on the 24 December |
New Year's Eve Services
| From
|
Last Direct Trains on Saturday 31 December 2016
|
| Cardiff |
17:21 to Holyhead
18:04 to Milford Haven
17:55 to Manchester Piccadilly
18:51 to Crewe
19:43 to Aberdare
21:04 to Carmarthen
20:14 to Barry Island
21:06 to Treherbert
20:18 to Maesteg
18:44 to Gloucester
20.10 to Shrewsbury
19:26 to Merthyr
19:31 to Rhymney
20:33 to Ebbw Vale
20:36 to Radyr via City Line
20:41 to Barry and Bridgend via the Vale
20:51 to Coryton
21:01 to Caerphilly
22:04 to Swansea
21:06 to Pontypridd
21:06 to Penarth
21:24 from Cardiff Queen Street to Cardiff Bay
21:30 from Cardiff Bay to Cardiff Queen Street
|
| Swansea |
20:13 to Tenby
18:09 to Pembroke Dock
18:19 to Shrewsbury via the Heart of Wales
23:10 to Carmarthen
20:55 to Cardiff
|
| Shrewsbury |
19:24 to Holyhead
19:30 to Aberystwyth
19:52 to Manchester Piccadilly
19:58 to Cardiff
21:47 to Birmingham New Street
20:57 to Crewe
21:37 to Wrexham and Chester
21:43 to Machynlleth
|
| Wrexham – Bidston line |
19:44 last train from Wrexham Central |
For other journeys, please check our on-line journey planner (www.arrivatrainswales.co.uk) or pick up a pocket timetable from your local booking office.
Please note: timetables for Christmas Eve and New Year’s Eve are subject to change. Please check again before you travel (www.arrivatrainswales.co.uk/check)
Customer Relations Opening Hours
| Date |
Call Centre Opening Hours
|
Live Twitter Opening Hours |
| Monday 19 December |
08:00 until 20:00
|
08:00 until 20:00 |
| Tuesday 20 December |
08:00 until 20:00
|
08:00 until 20:00 |
| Wednesday 21 December |
08:00 until 20:00
|
08:00 until 20:00 |
| Thursday 22 December |
08:00 until 20:00
|
08:00 until 20:00 |
| Friday 23 December |
08:00 until 20:00
|
08:00 until 20:00 |
| Saturday 24 December |
Christmas Eve
08:00 until 20:00
|
Christmas Eve
08:00 until 15:30 |
| Sunday 25 December |
Christmas Day
CLOSED |
Christmas Day
CLOSED |
| Monday 26 December |
Boxing Day
CLOSED
|
Boxing Day
CLOSED |
| Tuesday 27 December |
08:00 until 20:00
|
08:00 until 20:00 |
| Wednesday 28 December |
08:00 until 20:00
|
08:00 until 20:00 |
| Thursday 29 December |
08:00 until 20:00 |
08:00 until 20:00 |
| Friday 30 December |
08:00 until 20:00
|
08:00 until 20:00 |
| Saturday 31 December |
New Year's Eve
08:00 until 20:00
|
New Year's Eve
08:00 until 18:00 |
| Sunday 1 January 2017 |
New Year's Day
08:00 until 20:00
|
New Year's Day
11:00 until 20:00 |
| Monday 2 January |
08:00 until 20:00
|
08:00 until 20:00 |
| Tuesday 3 January |
08:00 until 20:00
|
08:00 until 20:00 |
Business Travel
| Date |
Opening Hours
|
| Monday 19 December |
08:30 until 16:30 |
| Tuesday 20 December |
08:30 until 16:30 |
| Wednesday 21 December |
08:30 until 16:30 |
| Thursday 22 December |
08:30 until 16:30 |
| Friday 23 December |
08:30 until 16:30 |
| Saturday 24 December |
Christmas Eve
CLOSED |
| Sunday 25 December |
Christmas Day
CLOSED |
| Monday 26 December |
Boxing Day
CLOSED |
| Tuesday 27 December |
CLOSED |
| Wednesday 28 December |
CLOSED |
| Thursday 29 December |
CLOSED |
| Friday 30 December |
CLOSED |
| Saturday 31 December |
New Year's Eve
CLOSED |
| Sunday 1 January 2017 |
New Year's Day
CLOSED |
| Monday 2 January |
08:30 until 16:30 |
| Tuesday 3 January |
08:30 until 16:30 |
Lost Property Office, Newport
| Date |
Opening Hours
|
| Monday 19 December |
10:00 until 16:00 |
| Tuesday 20 December |
10:00 until 16:00 |
| Wednesday 21 December |
10:00 until 16:00 |
| Thursday 22 December |
10:00 until 16:00 |
| Friday 23 December |
10:00 until 16:00 |
| Saturday 24 December |
Christmas Eve
CLOSED |
| Sunday 25 December |
Christmas Day
CLOSED |
| Monday 26 December |
Boxing Day
CLOSED |
| Tuesday 27 December |
CLOSED |
| Wednesday 28 December |
10:00 until 16:00 |
| Thursday 29 December |
10:00 until 16:00 |
| Friday 30 December |
10:00 until 16:00 |
| Saturday 31 December |
New Year's Eve
CLOSED |
| Sunday 1 January 2017 |
New Year's Day
CLOSED |
| Monday 2 January |
10:00 until 16:00 |
| Tuesday 3 January |
10:00 until 16:00 |
If you have lost an item please contact the Lost Property Office via telephone on 03333 211 202, option 4 and leave a brief message outlining a description of your lost item along with your name and telephone number. Your query will be dealt with when the office re-opens, however please note that it will take between 5 and 10 working days for all lost property to arrive and we will only be able to call you back if your item has been found.
You can also email us as at
. If your query is urgent our Customer Relations team may be able to help you. They can be contacted by phone on 03333 211 202, option 5.
Arriva Trains Wales would like to wish you a Merry Christmas and a Happy New Year!
For all Media Enquiries 07071 881278