• Buy your Train Ticket with Arriva Trains Wales

    Red Flag IconAvoid a fine or prosecution - Buy a ticket before you travel
    To travel on a train you must buy a ticket at the first available opportunity. Click here for further information.


    How to Buy your ticket: 

    There are a number of ways that you can buy train tickets for any journey in the United Kingdom:

    Mobile Multi Flex Mobile IMG Mobile App 
    Our newest way to buy tickets is on the ATW Tickets app. A limited range of tickets is available and we are adding more over time – you can even get your ticket delivered to your mobile phone, saving you from a visit to a Ticket Vending Machine or waiting for your tickets to arrive in the post! For more information about the ATW Tickets app, visit www.arrivatrainswales.co.uk/atwticketsapp/
    We are also trialling a new flexible carnet product, Mobile Multi-Flex, in the Cardiff & Valleys region. Find out more at www.arrivatrainswales.co.uk/mobilemultiflex/

    Globe IconOnline
    The easiest way to buy tickets is online - click here to buy online now.
    To purchase season tickets online, please click here.

    Open Sign IconAt the Station
    You can also buy your train tickets from the station, by using a Ticket Vending Machine or at a Station Ticket Office.  Click here to view our Station list.

    First Class Ticket IconIf your business or organisation has an account with Arriva Trains Wales, please visit  www.arrivatrainswales.co.uk/BusinessBookings.

    Telephone IconBy Telephone
    Buy tickets over the telephone. Please call 08709 000 773 between 8am and 10pm Monday to Saturday or
    9am and 5pm Sundays. 

    Ticket IconBuy your train tickets online or by phone with Arriva Trains Wales, as there are no booking fees, no credit card or debit card fees and no delivery fees (except next day delivery). When you book with us, all you pay for is the price of your ticket.


    Light BulbTop Tips for saving time, effort and money by buying the best ticket for your train journey! 
    Sometimes a little extra help is welcome when deciding which train ticket is the best one to buy to suit your pocket and your unique travel needs.  Click here for further information.

    Please note:

    Buying Online: Arriva Trains Wales working in conjunction with the Trainline are pleased to offer you the facility to buy your rail tickets online. Tickets purchased via this site will be provided by The Trainline, and not Arriva. Therefore, should you have any problems, please contact The Trainline directly.

    You can contact the Trainline Helpdesk on 0870 333 4870 – please have your reference number to hand. Please note this service is only available in English. Or alternatively, please visit The Trainline's online FAQs section.

    Prepaid Debit Cards: We DO NOT accept Solo, Electron, or PrePaid Debit when purchasing tickets on the train or on a ticket vending machine. We do accept Solo, Electron and PrePaid Debit cards at the station ticket office.

    Personal Cheques: We DO NOT accept personal cheques as a method of payment for the purchase of rail tickets, season tickets or any other rail products at any of our ticket offices or on board our trains.

    When you buy a ticket to travel on the railway, you enter into an agreement with Arriva Trains Wales and other train operators in the UK called the National Rail Conditions of Carriage. This can be viewed on the National Rail's website.

    Please check the details of your intended journey prior to buying a ticket and travel. Rail improvement works by Network Rail can sometimes impact, at short notice, timetables, routes and the types of vehicle used.

    Your local rail station ticket office can provide this information during opening hours, or click here to plan your journey using this website.  Click here to find out about real-time train service performance. You can also join our email newsletter service to be kept up to date with important changes throughout the Arriva Trains Wales network.

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