• Booking Travel Assistance with Arriva Trains Wales

    If you would like assistance when making a journey, such as help getting on or off a train, or ramps for a wheelchair, please contact Assisted Travel before you start your journey. Please try and give a minimum of 24 hours notice before your journey as this will allow time for any special arrangements to be made.

    If this is not possible, we will still do their best to help, but cannot guarantee to provide the normal level of service.

    Call Assisted Travel between 8am and 8pm on 033 300 50 501

    Textphone (For customers with hearing impairments) 08457 585 469

    Through Journey Care, we can:

    • arrange assistance
    • sell you tickets
    • provide help getting on and off trains
    • reserve seats and wheelchair spaces
    • provide rail information

    If you require additional information about this service, place contact the Customer Relations Department on 0 33 33 211 202 or email customer.relations@arrivatrainswales.co.uk.