• Assisted Travel with Arriva Trains Wales

    Our aim is to make travelling with us as simple as possible; for this reason we provide special assistance to passengers who have additional requirements. This page is a summary of accessibility information available on the Arriva Trains Wales website to help you make your journey go as smoothly as possible. Click on the underlined headings and/or words will take you a page containing more detailed information on each topic.

    Travel assistance 
    If you require assistance when travelling by train please book in advance by ringing our Assisted Travel team on 033 300 50 501. Our Customer Relations Department can also book assistance via email providing the details are sent at least 10 working days prior to the intended date of travel - customer.relations@arrivatrainswales.co.uk.

    Visit www.rail-accessibility.co.uk/train-travel-tips on Train Travel Tips.

    If you have a disability you may be eligible for a Disabled Persons Railcard. If you do not have a Railcard and you are blind or partially sighted and travelling with a companion, or if you use a wheelchair, you can get a discount on Anytime tickets.

    Stations Made Easy
    Sometimes it can be helpful to have an idea of what a station looks like before you get there. Stations Made Easy allows you to plan a route around a station and see photos of it.

    Passengers with Disabilities 
    Arriva Trains Wales is committed to providing an excellent quality of service to all our customers. Read more about our committment to improve access to our services for customers with disabilities here.

    Assistance Dogs
    To help us achieve our goal and commitment to delivering the best possible service to our customers, Arriva Trains Wales has introduced the ‘Assistance Dogs Travel Guide’ in partnership with each of the Charities.

    Train facilities 
    It can be helpful to have an idea of what facilities are available on board the train.

    Mobility Scooters 
    Train Companies have different policies about carrying Mobility Scooters on trains.

    Other information
    Rail Travel Made Easy Website www.railtravelmadeeasy.co.uk
    The new Rail Travel Made easy website is produced by the Association of Train Operating Companies (ATOC) and is designed to help disabled passengers, and others who might encounter practical difficulties, make use of the help and resources available for planning a barrier-free train journey in Great Britain. Visit www.railtravelmadeeasy.co.uk today to find out more.

    Cardiff and Valleys Local Routes Accessibility Map
    Visit the Route Map page to find out the level of accessibility at stations on the Cardiff and Valleys Local Routes or download the map here (Adobe Acrobat PDF).

    National Rail Enquires - Information for Disabled Passengers
    Further information is available on the National Rail Enquiries website to help make your journey go as smoothly as possible.Visit www.nationalrail.co.uk/stations_destinations/disabled_passengers.aspx.

  • Making Rail Accessible Helping Older and Disabled Passengers IMG Making Rail Accessible: Helping Older and Disabled Passengers
    This guide is to assist you with your journey on Arriva Trains Wales/Trenau Arriva Cymru train services and at our stations. If you have reduced mobility or special requirement this guide will provide advice on how best to get help and assistance if you need it.

    Click here to download the PDF (Adobe Acrobat PDF)
    Click here to download the Welsh PDF (Adobe Acrobat PDF)



  • Making Rail Accessible Guide to Policies and Practices September 2011 IMG Making Rail Accessible: Guide to Policies and Practices

    Click here to download the PDF (Adobe Acrobat PDF)







  • Rail Made Easy Rail Travel Made Easy
    This leaflet explains the facilities and services available at stations and on trains, and what we are doing to make rail travel easier for everyone including disabled people and older people.

    Click here to download Rail Travel Made Easy (Adobe PDF)