Our aim is to make travelling with us as simple as possible; for this reason we provide special assistance to
passengers who have additional requirements. This page is a summary of accessibility information available on the Arriva Trains Wales website to help you make your journey go as smoothly as possible. Click on the underlined headings and/or words will take you a page containing more detailed information on each topic.
Travel assistance If you require assistance when travelling by train please book at least 24 hours in advance by ringing our Assisted Travel team on 033 300 50 501.
Alternatively, you can select and book assistance for your journey when you buy your tickets online- our website lets you choose exactly what help you need from a number of options. Please give us at least 24 hours notice before you intend to travel so that we can make the necessary arrangements for you.
Visit www.rail-accessibility.co.uk/train-travel-tips on Train Travel Tips.
DiscountsIf you have a disability you may be eligible for a Disabled Persons Railcard. If you do not have a Railcard and you are blind or partially sighted
and travelling with a companion, or if you use a wheelchair, you can
get a discount on Anytime tickets.
Stations Made EasySometimes it can be helpful to have an idea of what a station looks
like before you get there. Stations Made Easy allows you to plan a
route around a station and see photos of it.
Passengers with Disabilities Arriva Trains Wales is committed to providing an excellent quality of service to all our customers. Read more about our committment to improve access to our services for customers with disabilities here.
Assistance DogsTo help us achieve our goal and commitment to delivering the best
possible service to our customers, Arriva Trains Wales has introduced
the ‘Assistance Dogs Travel Guide’ in partnership with each of the
Train facilities It can be helpful to have an idea of what facilities are available on board the train.
Mobility Scooters Train Companies have different policies about carrying Mobility Scooters on trains.
Other information Rail Travel Made Easy Website www.railtravelmadeeasy.co.ukThe new Rail Travel Made easy website is produced by the Association of Train Operating Companies (ATOC)
and is designed to help disabled passengers, and others who might
encounter practical difficulties, make use of the help and resources
available for planning a barrier-free train journey in Great Britain. Visit www.railtravelmadeeasy.co.uk today to find out more.
Cardiff and Valleys Local Routes Accessibility Map
Visit the Route Map page to find out the level of accessibility at stations on the Cardiff and Valleys Local Routes or download the map here (Adobe Acrobat PDF).
National Rail Enquires - Information for Disabled Passengers
Further information is available on the National Rail Enquiries website to help make your journey go as smoothly as possible.Visit www.nationalrail.co.uk/stations_destinations/disabled_passengers.aspx.
Making Rail Accessible: Helping Older and Disabled PassengersThis guide is to assist you with your journey on Arriva Trains Wales/Trenau Arriva Cymru train services and at our stations. If you
have reduced mobility or special requirement this guide will provide advice on how best to get help and assistance if you need it.
Click here to download the PDF (Adobe Acrobat PDF)Click here to download the Welsh PDF (Adobe Acrobat PDF)
Making Rail Accessible: Guide to Policies and PracticesClick here to download the PDF (Adobe Acrobat PDF)