Assisted Travel with Arriva Trains Wales
Our aim is to make travelling with us as simple as possible; for this reason we provide special assistance to
passengers who have additional requirements. This page is a summary of accessibilty information available on the Arriva Trains Wales website to help you make your journey go as smoothly as possible. Click on the underlined headings and/or words will take you a page containing more detailed information on each topic.
Travel assistance
If you require assistance when travelling by train please book in advance by ringing our Assisted Travel team on 0845 300 3005. Our Customer Relations Department can also book assistance via email providing the details are sent at least 10 working days prior to the intended date of travel - customer.relations@arrivatrainswales.co.uk.
Visit www.rail-accessibility.co.uk/train-travel-tips on Train Travel Tips.
Discounts
If you have a disability you may be eligible for a Disabled Persons Railcard. If you do not have a Railcard and you are blind or partially sighted
and travelling with a companion, or if you use a wheelchair, you can
get a discount on Anytime tickets.
Stations Made Easy
Sometimes it can be helpful to have an idea of what a station looks
like before you get there. Stations Made Easy allows you to plan a
route around a station and see photos of it.
Passengers with Disabilities
Arriva Trains Wales is committed to providing an excellent quality of service to all our customers. Read more about our committment to improve access to our services for customers with disabilities here.
Assistance Dogs
To help us achieve our goal and commitment to delivering the best
possible service to our customers, Arriva Trains Wales has introduced
the ‘Assistance Dogs Travel Guide’ in partnership with each of the
Charities.
Train facilities
It can be helpful to have an idea of what facilities are available on board the train.
Mobility Scooters
Train Companies have different policies about carrying Mobility Scooters on trains.
Other information
NEW September 2012 - Rail Travel Made Easy Website www.railtravelmadeeasy.co.uk
The new Rail Travel Made easy website is produced by the Association of Train Operating Companies (ATOC)
and is designed to help disabled passengers, and others who might
encounter practical difficulties, make use of the help and resources
available for planning a barrier-free train journey in Great Britain. Visit www.railtravelmadeeasy.co.uk today to find out more.