Our aim is to make travelling with us as simple as possible; for this reason we provide special assistance to passengers who have additional requirements. This page is a summary of accessibility information available on the Arriva Trains Wales website to help you make your journey go as smoothly as possible. Click on the underlined headings and/or words will take you a page containing more detailed information on each topic.
If you require assistance when travelling by train please book at least 24 hours in advance by ringing our Assisted Travel team on 033 300 50 501.
Alternatively, you can select and book assistance for your journey when you
buy your tickets online- our website lets you choose exactly what help you need from a number of options. Please give us at least 24 hours notice before you intend to travel so that we can make the necessary arrangements for you.
www.rail-accessibility.co.uk/train-travel-tips on Train Travel Tips.
If you have a disability you may be eligible for a
Disabled Persons Railcard. If you do not have a Railcard and you are blind or partially sighted and travelling with a companion, or if you use a wheelchair, you can get a
discount on Anytime tickets.
Stations Made Easy
Sometimes it can be helpful to have an idea of what a station looks like before you get there. Stations Made Easy allows you to plan a route around a station and see photos of it.
Passengers with Disabilities
Arriva Trains Wales is committed to providing an excellent quality of service to all our customers. Read more about our committment to improve access to our services for customers with disabilities here.
To help us achieve our goal and commitment to delivering the best possible service to our customers, Arriva Trains Wales has introduced the ‘Assistance Dogs Travel Guide’ in partnership with each of the Charities.
It can be helpful to have an idea of what facilities are available on board the train.
Train Companies have different policies about carrying Mobility Scooters on trains.
Disability Onboard Website www.disability-onboard.co.uk
Disability Onboard Website is produced by the
Association of Train Operating Companies (ATOC) and is designed to help disabled passengers, and others who might encounter practical difficulties, make use of the help and resources available for planning a barrier-free train journey in Great Britain. Visit
www.disability-onboard.co.uk today to find out more.
Cardiff and Valleys Local Routes Accessibility Map
Route Map page to find out the level of accessibility at stations on the Cardiff and Valleys Local Routes or
download the map here (Adobe Acrobat PDF).
National Rail Enquires - Information for Disabled Passengers
Further information is available on the National Rail Enquiries website to help make your journey go as smoothly as possible.Visit
Making Rail Accessible: Helping Older and Disabled PassengersThis guide is to assist you with your journey on Arriva Trains Wales/Trenau Arriva Cymru train services and at our stations. If you
have reduced mobility or special requirement this guide will provide advice on how best to get help and assistance if you need it.
Click here to download the PDF (Adobe Acrobat PDF)Click here to download the Welsh PDF (Adobe Acrobat PDF)
Making Rail Accessible: Guide to Policies and PracticesClick here to download the PDF (Adobe Acrobat PDF)